20341423F00005↗

Name: 20341423F00005: Service Desk Customer Support Tracking System - Upstream Software Maintenance
Creator: SpendQuery
License: https://www.usa.gov/government-works

Ttec Government Solutions LLC received this contract from Arc Div Proc Svcs - TTB, Bureau of the Fiscal Service: $89.2K obligated so far for it and telecom - end user: help desk;tier 1-2,workspace,print,output,productivity tools (hw/perp sw). It runs to 2027-12-25.

Key facts · data as of Oct 23, 2026

Recipient: Ttec Government Solutions LLC
Awarding agency: Bureau of the Fiscal Service (Department of the Treasury)
Contracting office: Arc Div Proc Svcs - TTB (203414)
Obligated to date: $89.2K
Potential value: $150.7K
Ends: 2027-12-25

Source: USAspending.gov prime award records (obligations: money committed, not outlays), data as of Oct 23, 2026.

Cite this page: SpendQuery, Award 20341423F00005, data as of Oct 23, 2026, https://spendquery.com/award?id=CONT_AWD_20341423F00005_2036_GS35F151GA_4732

Ttec Government Solutions LLC: all federal awards · Department of the Treasury: spending · Arc Div Proc Svcs - TTB: what it buys

SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE

Delivery Order · Bureau of the Fiscal Service · to Ttec Government Solutions LLC (UEI ZSFKFBKXEXX3) · data as of 2026-10-23

Obligated to date$89.2K5 actions

Current value$89.2Kwith options exercised

Potential value$150.7Kif every option is used

Period2022-12-26 → 2027-12-25current end date

What it is

Product or service: IT and Telecom - End User: Help Desk;tier 1-2,workspace,print,output,productivity Tools (Hw/Perp SW) (PSC 7E20)
Industry: Other Computer Related Services (NAICS 541519)
Contracting office: Arc Div Proc Svcs - TTB (203414)
Competition: Full and open competition · 1 offer received
Pricing: Firm fixed price
How it was bought: GSA Schedule · under GS35F151GA
Where the work is: Douglas, CO · district CO-04

Obligations by fiscal year

FY2023$22.3K

FY2024$22.3K

FY2025$22.3K

FY2026$22.3K

SpendQuery holds FY2023 on; earlier years are on USAspending.gov.

Subcontractors: where the money went next

No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.

Every action

5 actions since 2022-12-22. Each is a modification or amendment with the money it added or took back.

Date	Modification	Kind	Amount	What the agency wrote
2026-09-28	P00004	Administrative change	$0	SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - THE PURPOSE OF THIS MODIFICATION IS TO INCORPORATE CLAUSE 52.222-90
2025-12-23	P00003	Option exercised	$22.3K	SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE- OPTION YEAR
2024-12-09	P00002	Option exercised	$22.3K	SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE
2023-10-05	P00001	Option exercised	$22.3K	SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE
2022-12-22	0		$22.3K	SERVICE DESK CUSTOMER SUPPORT TRACKING SYSTEM - UPSTREAM SOFTWARE MAINTENANCE

Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-10-23). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗

Putting the award page together from the records…