Putting the award page together from the records…
Putting the award page together from the records…
CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003
Up for re-bid: ends 2027-09-29. Recompete brief → · Notice of Intent to Sole Source ↗
SpendQuery holds FY2023 on; earlier years are on USAspending.gov.
No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.
10 actions since 2024-08-01. Each is a modification or amendment with the money it added or took back.
| Date | Modification | Kind | Amount | What the agency wrote |
|---|---|---|---|---|
| 2026-09-22 | P00009 | Option exercised | $84.01M | AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - MODIFICATION TO EXERCISE OPTION YEAR 1 |
| 2026-09-02 | P00008 | Option exercised | $333.2K | AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - MODIFICATION TO EXERCISE OPTION AND FUND CLIN FOR VERINT SOFTWARE SUBSCRIPTION |
| 2026-08-03 | P00007 | Option exercised | $70.0K | MODIFICATION TO EXERCISE THE OPTION FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) FOR OFFICE OF INSPECTOR GENERAL AND UPDATE THE PRICING MODEL TO AWS CONNECT UNLIMITED - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2026-03-12 | P00006 | Funding only | $36.00M | MODIFICATION TO FULLY FUND CLIN 0002 FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2026-02-12 | P00005 | Funding only | $15.00M | MODIFICATION TO ADD FUNDING TO THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2025-09-30 | P00004 | Funding only | $23.61M | MODIFICATION TO ADD FUNDING AND UPDATE THE TERMS OF THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2025-08-14 | P00003 | Option exercised | $10.14M | MODIFICATION TO EXERCISE OPTION YEAR 1 FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2025-07-31 | P00002 | Funding only | $9.60M | MODIFICATION TO ADD ADDITIONAL FUNDING TO THE CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) AND TO PURCHASE VERINT WORKFORCE MANAGEMENT (WFM) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-09-30). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗
| 2025-03-14 | P00001 | Funding only | $15.00M | MODIFICATION TO ADD ADDITIONAL FUNDING TO THE CALL ORDER FOR AWS CCAAS, AND TO EXPAND CCAAS TECHNOLOGY TO SSA FIELD OFFICES - BLANKET PURCHASE AGREEMENT 28321321A00040003 |
| 2024-08-01 | 0 | $41.03M | CALL ORDER FOR AMAZON WEB SERVICES (AWS) CONNECT FOR CONTACT CENTER AS A SERVICE (CCAAS) - BLANKET PURCHASE AGREEMENT 28321321A00040003 |