36C10B20F0374↗

Name: 36C10B20F0374: Advance Quality Management for Enterprise Contact Center Project
Creator: SpendQuery

ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT

Delivery Order · Department of Veterans Affairs · to Four Points Technology, L.L.C. (UEI H1KHJPJH9R51) · data as of 2026-09-30

Obligated to date$13.68M13 actions

Current value$84.95Mwith options exercised

Potential value$133.86Mif every option is used

Period2020-09-15 → 2027-04-27current end date

Up for re-bid: ends 2027-04-27. Recompete brief → · 7A21--(New Action) Qgenda On-call Full Range (FR) Scheduling Software (VA-27-00011101) ↗

What it is

Product or service: Information Technology Software (PSC 7030)
Industry: Other Computer Related Services (NAICS 541519)
Contracting office: Technology Acquisition Center NJ (36C10B) (36C10B)
Competition: Full and open after exclusion of sources · 2 offers received
Set-aside: SDVOSB
Pricing: Firm fixed price
How it was bought: GWAC · under SEWP V (NNG15SD22B)
Where the work is: Fairfax, VA · district VA-11

Obligations by fiscal year

FY2023$5.82M

FY2024$4.18M

FY2025$3.67M

FY2026$5.2K

SpendQuery holds FY2023 on; earlier years are on USAspending.gov.

Subcontractors: where the money went next

No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.

Every action

13 actions since 2023-01-04. Each is a modification or amendment with the money it added or took back.

Date	Modification	Kind	Amount	What the agency wrote
2026-04-23	P00018	Administrative change	$0	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2026-03-11	P00017	Option exercised	$5.2K	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2025-06-25	P00016	Option exercised	$5.2K	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2025-06-25	P00015	Option exercised	$3.22M	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2025-01-03	P00014	Option exercised	$450.0K	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2024-04-16	P00013	Option exercised	$3.22M	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2024-01-12	P00012	Option exercised	$962.5K	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2023-08-14	P00011	Administrative change	$0	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2023-06-27	P00010	Option exercised	$4.85M	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2023-04-25	P00009	Option exercised	$5.2K	ADVANCE QUALITY MANAGEMENT FOR ENTERPRISE CONTACT CENTER PROJECT MOD TO PROVIDE GFE.
2023-03-21	P00008	Option exercised

Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-09-30). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗