70CMSD23FR0000001↗

Name: 70CMSD23FR0000001: Level 1 Call Center Support Services
Creator: SpendQuery
License: https://www.usa.gov/government-works

LEVEL 1 CALL CENTER SUPPORT SERVICES

Delivery Order · U.S. Immigration and Customs Enforcement · to Insight Technology Solutions, LLC (UEI GGUKWUUBXYR3) · data as of 2026-10-20

Obligated to date$18.53M12 actions

Current value$18.53Mwith options exercised

Potential value$18.54Mif every option is used

Period2022-11-01 → 2027-09-29current end date

Up for re-bid: ends 2027-09-29. Recompete brief →

What it is

Product or service: IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) (PSC DE01)
Industry: Computer Systems Design Services (NAICS 541512)
Contracting office: Investigations and Operations Support Dallas (70CMSD)
Competition: Full and open after exclusion of sources · 8 offers received
Pricing: Firm fixed price
How it was bought: GWAC · under CIO-SP3 Small Business (75N98120D00163)
Where the work is: Fairfax, VA · district VA-11

Obligations by fiscal year

FY2023$7.02M

FY2024$3.77M

FY2025$3.85M

FY2026$3.90M

SpendQuery holds FY2023 on; earlier years are on USAspending.gov.

Subcontractors: where the money went next

No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.

Every action

12 actions since 2022-10-31. Each is a modification or amendment with the money it added or took back.

Date	Modification	Kind	Amount	What the agency wrote
2026-09-15	P00011	Option exercised	$3.93M	THIS AWARD PROCURES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES. THIS MODIFICATION EXERCISES AN OPTION PERIOD EXTENDING PERFORMANCE AND OBLIGATING FUNDING.
2026-07-29	P00010	Administrative change	$0	THIS AWARD PROCURES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES. THIS MODIFICATION IS TO EXECUTE NOVATION AGREEMENT.
2026-06-09	P00009	Administrative change	-$29.9K	THIS AWARD PROCURES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES. THIS MODIFICATION DE-OBLIGATES EXCESS FUNDS.
2026-02-03	P00008	Administrative change	$0	THIS MODIFICATION IS ISSUED TO CHANGE THE CONTRACTING OFFICER'S REPRESENTATIVE FOR THIS SUBJECT ORDER THAT PROVIDES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM CALL CENTER SUPPORT SERVICES
2025-09-23	P00007	Option exercised	$3.85M	THIS CONTRACT PROVIDES PROFESSIONAL SERVICES TO SUPPORT STUDENT EXCHANGE AND VISITOR PROGRAM (SEVP) CALL CENTER SUPPORT SERVICES. THIS MODIFICATION EXERCISES OPTION PERIOD THREE AND OBLIGATES FUNDING TO EXTEND PERFORMANCE.
2024-08-20	P00006	Option exercised	$3.77M	EXERCISE OPTION PERIOD 2 - LEVEL 1 CALL CENTER SUPPORT SERVICES
2024-04-29	P00005	Administrative change	$0	MODIFICATION TO CHANGE ALTERNATE CONTRACTING OFFICER'S REPRESENTATIVE (ACOR)
2024-03-14	P00004	Administrative change	$0	THE PURPOSE OF THE MODIFICATION IS TO INCORPORATE REVISED PWS.
2023-09-12	P00003	Option exercised	$3.70M	THIS AWARD FOR LEVEL 1 CALL CENTER SUPPORT SERVICES IS BEING MODIFIED BY EXERCISING OPTION YEAR ONE.
2022-12-16	P00002	Supplemental agreement (work within scope)	$0	LEVEL 1 CALL CENTER SUPPORT SERVICES
2022-11-21	P00001	Funding only	$3.02M	LEVEL 1 CALL CENTER SUPPORT SERVICES
2022-10-31	0		$302.6K	LEVEL 1 CALL CENTER SUPPORT SERVICES

Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-10-20). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗

Putting the award page together from the records…