70SBUR21F00000089↗

Name: 70SBUR21F00000089: Contact Center Tier 1 (CCT1)- the Purpose of This Task Order Is to Provide Tier 0 and Tier 1 Level Support for the Uscis Contact Center by Assisting the Public With Information on Immigration Related Services and Benefits.
Creator: SpendQuery

CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.

Delivery Order · U.S. Citizenship and Immigration Services · to General Dynamics Information Technology, Inc. (UEI SMNWM6HN79X5) · data as of 2026-09-30

Obligated to date$142.84M17 actions

Current value$184.59Mwith options exercised

Potential value$259.86Mif every option is used

Period2021-08-13 → 2027-02-12current end date

Up for re-bid: ends 2027-02-12. Recompete brief →

What it is

Product or service: Support- Professional: Communications (PSC R426)
Industry: Custom Computer Programming Services (NAICS 541511)
Contracting office: Uscis Contracting Office(Erbur) (70SBUR)
Competition: Full and open competition · 3 offers received
Pricing: Firm fixed price
How it was bought: GSA Schedule · under GS35F393CA
Solicitation: 70SBUR21Q00000015
Where the work is: Fairfax, VA · district VA-08

Obligations by fiscal year

FY2023$32.41M

FY2024$56.43M

FY2025$36.37M

FY2026$17.64M

SpendQuery holds FY2023 on; earlier years are on USAspending.gov.

Subcontractors: where the money went next

No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.

Every action

17 actions since 2023-02-10. Each is a modification or amendment with the money it added or took back.

Date	Modification	Kind	Amount	What the agency wrote
2026-09-15	P00023	Option exercised	$1.69M	USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00023 - ADD AND EXERCISE OPTIONAL CLINS
2026-08-10	P00022	Option exercised	$15.95M	USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00022 - EXERCISE THE OPTION 52.217-8 AND EXTEND THE PERIOD OF PERFORMANCE.
2026-03-17	P00021	Administrative change	$0	USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00020 - UPDATE THE CONTRACTING OFFICER'S REPRESENTATIVE.
2025-12-31	P00020	Supplemental agreement (work within scope)	$0	USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00020 - UPDATE SECURITY REQUIREMENTS LANGUAGE.
2025-08-01	P00019	Option exercised	$35.27M	USCIS CONTACT CENTER TIER 1 (CCT1) SERVICES FOR THE USCIS OFFICE OF EXTERNAL AFFAIRS DIRECTORATE (EXA). MODIFICATION P00019 - EXERCISE OPTION PERIOD SEVEN (7) AND EXTEND THE PERIOD OF PERFORMANCE.
2025-05-21	P00018	Supplemental agreement (work within scope)	$1.10M	CONTACT CENTER TIER 1 (CCT1). THE PURPOSE OF THIS MODIFICATION IS TO ADJUST THE PRICE DUE TO INCORPORATION OF NEW WAGE DETERMINATIONS IN THE BASE AWARD SCHEDULE AND ADD/REMOVE CLAUSES PER EXECUTIVE ORDERS 14173, 14168, 14148 AND 14208.
2024-09-26	P00017	Option exercised	$6.24M	EXERCISE CLIN 6002AB OPTIONAL LINE ITEM: TELEPHONE INQUIRIES CONTACT CENTER TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
2024-09-23	P00016

Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-09-30). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗