Putting the award page together from the records…
Putting the award page together from the records…
TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES.
Up for re-bid: ends 2027-04-14. Recompete brief →
SpendQuery holds FY2023 on; earlier years are on USAspending.gov.
No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.
14 actions since 2023-02-15. Each is a modification or amendment with the money it added or took back.
| Date | Modification | Kind | Amount | What the agency wrote |
|---|---|---|---|---|
| 2026-08-10 | P00013 | Funding only | $3.68M | THE PURPOSE OF THIS P00013 MODIFICATION IS TO PROVIDE ADDITIONAL FUNDING TO CLIN 3001 FOR TSA CONTACT CENTER SERVICES. |
| 2026-08-04 | P00012 | Supplemental agreement (work within scope) | $155.8K | THE PURPOSE OF THIS P00012 MODIFICATION IS TO PROVIDE FOR THE IMPLEMENTATION, CONFIGURATION, ADMINISTRATION, AND ONGOING MAINTENANCE OF AUTOMATIC CALL DISTRIBUTION (ACD) AND INTERACTIVE VOICE RESPONSE (IVR) TECHNOLOGY. |
| 2026-05-18 | P00011 | Funding only | $6.45M | THE PURPOSE OF THIS P00011 MODIFICATION IS TO ADD FUNDING TO CLIN 3001 FOR TSA CONTACT CENTER SERVICES. |
| 2026-04-07 | P00010 | Option exercised | $0 | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD 3 (04/15/2026-04/14/2027) AND ADD SERVICE CONTRACT ACT WAGE DETERMINATIONS. |
| 2026-01-26 | P00009 | Funding only | $12.0K | THE PURPOSE OF THIS P00009 MODIFICATION IS TO PROVIDE FULL FUNDING TO OPTION PERIOD 2 CLIN 2001 "TSA CONTACT CENTER." ACCORDINGLY, THE TOTAL FUNDING FOR CLIN 2001 IS INCREASED FROM $10,818,930.74 BY $11,950.23 TO $10,830,880.97. |
| 2026-01-14 | P00008 | Funding only | $2.69M | THE PURPOSE OF THIS P00008 MODIFICATION IS TO INCORPORATE DISCOUNTED PRICING FOR OPTION PERIODS 2, 3 AND 4 AND FUND THE REMAINDER OF OPTION PERIOD 2 (04/15/2025-04/14/2026) FROM $8,132,123.34 BY $2,686,807.40 TO $10,818,930.74. |
| 2025-04-10 | P00007 | Option exercised | $8.13M | OPTION FOR TSA CONTACT CENTER. THIS SUPPORT IS MISSION CRITICAL AS IT PLAYS A VITAL ROLE IN ENSURING PUBLIC SAFETY AS A COMMUNICATION HUB FOR OVER 2 MILLION DAILY TRAVELERS ACROSS MORE THAN 450 U.S. AIRPORTS. EXCLUSION SECTION 2(D) PUBLIC SAFETY. |
| 2025-03-10 | P00006 | Administrative change | $0 | INCORPORATE WAGE DETERMINATIONS AND IN ADDITION, IT REMOVES LANGUAGE REGARDING GENDER IN ACCORDANCE WITH EXECUTIVE ORDERS. |
| 2025-02-07 | P00005 | Administrative change | $0 | THIS ADMINISTRATIVE MODIFICATION IS ISSUED UNILATERALLY PURSUANT TO THE AUTHORITY OF THE EXECUTIVE ORDER 14168 ENTITLED "DEFENDING WOMEN FROM GENDER IDEOLOGY EXTREMISM AND RESTORING BIOLOGICAL TRUTH TO THE FEDERAL GOVERNMENT. |
| 2024-09-05 | P00004 | Administrative change | $2.59M | FUND THE REMAINING 3-MONTHS OF OPTION PERIOD 1 FROM JANUARY 15, 2025, TO APRIL 14, 2025. |
| 2024-03-22 | P00003 | Option exercised | $7.78M | EXERCISE OPTION PERIOD 1 FROM APRIL 15, 2024 TO APRIL 14, 2025. |
| 2023-09-19 | P00002 | Funding only | $1.61M | THE PURPOSE OF THIS MODIFICATION IS SUPPLEMENT FUND CLIN 0001 IN THE AMOUNT OF $803,269.93 AND PROVIDE A ONE-TIME PAYMENT FOR THE APRIL 2023 TO OCTOBER 2023 TIME-FRAME FOR THE $803,269.93. |
| 2023-05-15 | P00001 | Administrative change | $0 | APPOINT KATHERINE COOPER, [email protected] , 571-227-2873, AS ALTERNATE CONTRACTING OFFICER REPRESENTATIVE |
| 2023-02-15 | 0 | $3.92M | TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES. |
Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-10-21). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗