Putting the award page together from the records…
Putting the award page together from the records…
Maximus Federal Services, Inc. received this contract from Ofc of Acquisition and Grants Management, Centers for Medicare and Medicaid Services: $2.95B obligated so far for support- professional: other. It runs to 2027-09-10, or to 2031-09-10 if every option is exercised.
Key facts · data as of Oct 21, 2026
Source: USAspending.gov prime award records (obligations: money committed, not outlays), data as of Oct 21, 2026.
Cite this page: SpendQuery, Award 75FCMC22C0038, data as of Oct 21, 2026, https://spendquery.com/award?id=CONT_AWD_75FCMC22C0038_7530_-NONE-_-NONE-
Maximus Federal Services, Inc.: all federal awards · Department of Health and Human Services: spending · Ofc of Acquisition and Grants Management: what it buys · The follow-on: recompete brief
CONTACT CENTER OPERATIONS
Up for re-bid: ends 2027-09-10. Recompete brief → · Request for Information - CMS' Qualified Independent Contractor (QIC) Program ↗
SpendQuery holds FY2023 on; earlier years are on USAspending.gov.
9 subawards totaling $607.00M (20.6% of what was obligated), as Maximus Federal Services, Inc. reported them. Primes report subawards of $30,000 or more; smaller ones and unreported ones aren't here.
| Subcontractor | Amount | Subawards | Where | First | Last |
|---|---|---|---|---|---|
| SMK Business Center LLC | $159.41M | 1 | VA | 2023-06-21 | 2023-06-21 |
| The Kenific Group LLC | $139.87M | 1 | VA | 2022-11-30 | 2022-11-30 |
| Pearl Interactive Network LLC | $96.04M | 1 | GA | 2023-01-10 | 2023-01-10 |
| North End Teleservices, LLC | $77.77M | 1 | NE | 2023-08-31 | 2023-08-31 |
| TDB Communications Inc | $69.19M | 1 | DC | 2022-12-15 | 2022-12-15 |
| Capitol Bridge, LLC | $24.28M | 1 | VA | 2022-12-16 | 2022-12-16 |
| Strategic Bpo Solutions LLC | $22.33M | 1 | IL | 2025-09-15 | 2025-09-15 |
| Cti Resource Management Services Inc. | $14.38M | 1 | FL | 2026-06-25 | 2026-06-25 |
| Lionbridge Technologies LLC | $3.73M | 1 | MA | 2025-06-20 | 2025-06-20 |
| Date | To | Amount | For |
|---|---|---|---|
| 2023-06-21 | SMK Business Center LLC | $159.41M | CMS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2022-11-30 | The Kenific Group LLC | $139.87M | MS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2023-01-10 | Pearl Interactive Network LLC | $96.04M | CMS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2023-08-31 | North End Teleservices, LLC | $77.77M | MS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2022-12-15 | TDB Communications Inc | $69.19M | CMS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2022-12-16 | Capitol Bridge, LLC | $24.28M | CAPITOL BRIDGE PROVIDES NEW HIRE TRAINING SERVICES FOR THE CMS CCO PROGRAM, SUPPORTING THE ONBOARDING AND PREPARATION OF CALL CENTER STAFF. THEIR SERVICES INCLUDE DELIVERING TRAINING CURRICULUM ALIGNED WITH CMS… |
| 2025-09-15 | Strategic Bpo Solutions LLC | $22.33M | CMS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2026-06-25 | Cti Resource Management Services, Inc. | $14.38M | CMS CCO SUBCONTRACTORS PROVIDING CALL CENTER SUPPORT ARE RESPONSIBLE FOR DELIVERING CUSTOMER SERVICE AND CONTACT CENTER OPERATIONS IN SUPPORT OF CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) PROGRAMS. THEIR WORK… |
| 2025-06-20 | Lionbridge Technologies LLC | $3.73M | LIONBRIDGE TECHNOLOGIES PERFORMS LANGUAGE LINE INTERPRETATION AND TRANSLATION SERVICES IN SUPPORT OF THE CENTERS FOR MEDICARE & MEDICAID SERVICES (“CMS” OR “CUSTOMER”) CONTACT CENTER OPERATIONS (CCO) |
30 actions since 2023-03-06. Each is a modification or amendment with the money it added or took back.
| Date | Modification | Kind | Amount | What the agency wrote |
|---|---|---|---|---|
| 2026-09-30 | P00032 | Funding only | $401.56M | CONTACT CENTER OPERATIONS |
| 2026-09-18 | P00031 | Change order | $0 | CONTACT CENTER OPERATIONS |
| 2026-09-16 | P00030 | Supplemental agreement (work within scope) | $0 | CONTACT CENTER OPERATIONS |
| 2026-09-10 | P00029 | Option exercised | $133.62M | CONTACT CENTER OPERATIONS |
| 2026-05-27 | P00028 | Administrative change | $0 | CONTACT CENTER OPERATIONS |
| 2026-04-16 | P00027 | Funding only | $138.29M | CONTACT CENTER OPERATIONS |
| 2025-09-30 | P00026 | Funding only | $453.88M | CONTACT CENTER OPERATIONS |
| 2025-09-10 | P00025 | Option exercised | $125.00M | CONTACT CENTER OPERATIONS |
| 2025-09-09 | P00024 | Change order definitized | $21.02M | CONTACT CENTER OPERATIONS |
| 2025-07-08 | P00023 | Supplemental agreement (work within scope) | $60.00M | CONTACT CENTER OPERATIONS |
| 2025-05-07 | P00022 | Funding only | $85.00M | CONTACT CENTER OPERATIONS |
| 2025-04-30 | P00021 | Change order | $0 | CONTACT CENTER OPERATIONS |
| 2025-04-23 | P00020 | Change order | $0 | EOI::EO: RADICAL TRANSPARENCY ABOUT WASTEFUL SPENDING::EOI BILATERAL MOD TO UPDATE REQUIREMENT FOR PROVIDING CALL CENTER CUSTOMER SUPPORT IN LANGUAGES IN ADDITION TO ENGLISH AND SPANISH PREVIOUSLY PROVIDED UNDER A SEPARATE CONTRACT AT A HIGHER PRICE. |
| 2025-03-13 | P00019 | Funding only | $100.00M | CONTACT CENTER OPERATIONS |
| 2024-09-30 | P00018 | Funding only | $336.40M | CONTACT CENTER OPERATIONS |
| 2024-09-09 | P00017 | Option exercised | $140.00M | CONTACT CENTER OPERATIONS |
| 2024-09-03 | P00016 | Supplemental agreement (work within scope) | -$12.29M | CONTACT CENTER OPERATIONS |
| 2024-08-27 | P00015 | Funding only | $16.44M | CONTACT CENTER OPERATIONS |
| 2024-07-25 | P00014 | Supplemental agreement (work within scope) | $0 | CONTACT CENTER OPERATIONS |
| 2024-06-20 | P00013 | Funding only | $108.10M | CONTACT CENTER OPERATIONS |
| 2024-05-07 | P00012 | Funding only | $45.40M | CONTACT CENTER OPERATIONS |
| 2024-03-22 | P00011 | Supplemental agreement (work within scope) | $25.45M | CONTACT CENTER OPERATIONS |
| 2023-09-29 | P00010 | Funding only | $374.25M | CONTACT CENTER OPERATIONS |
| 2023-09-19 | P00009 | Administrative change | $100.00M | CONTACT CENTER OPERATIONS |
| 2023-09-14 | P00008 | Supplemental agreement (work within scope) | $0 | CONTACT CENTER OPERATIONS |
| 2023-08-21 | P00007 | Option exercised | $34.74M | CONTACT CENTER OPERATIONS |
| 2023-07-14 | P00006 | Funding only | $61.36M | CONTACT CENTER OPERATIONS |
| 2023-06-30 | P00005 | Supplemental agreement (work within scope) | $0 | CONTACT CENTER OPERATIONS |
| 2023-05-11 | P00004 | Funding only | $100.00M | CONTACT CENTER OPERATIONS |
| 2023-03-06 | P00003 | Funding only | $100.00M | CONTACT CENTER OPERATIONS |
Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-10-21). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗