Putting the award page together from the records…
Putting the award page together from the records…
BPA FOR CALL ORDERS WHEN A DISASTER OCCURS FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS IN HANDLING UP TO 147,000 PRODUCTION HOURS PER WEEK.
Up for re-bid: ends 2026-12-21. Recompete brief →
SpendQuery holds FY2023 on; earlier years are on USAspending.gov.
No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.
9 orders worth $128.99M (current value). The largest:
9 actions since 2023-04-24. Each is a modification or amendment with the money it added or took back.
| Date | Modification | Kind | Amount | What the agency wrote |
|---|---|---|---|---|
| 2026-06-22 | P00012 | Option exercised | $0 | MODIFICATION P0012 IS TO EXTEND OPTION 4 FOR 180 DAYS ON THE BPA FOR THE OUTSOURCED CONTACT CENTER CONTRACT |
| 2025-05-16 | P00011 | Option exercised | $0 | MODIFICATION P0011 EXERCISE BPA OPTION 4 IMPLEMENTING THE PRESIDENTS DEPARTMENT OF GOVERNMENT EFFICIENCY COST EFFICIENCY INITIATIVE FALLS WITHIN SECTION 2(D) AS A NON-COVERED CONTRACT |
| 2024-11-05 | P00010 | Administrative change | $0 | MODIFICATION P0010 ID FOR ECONOMIC PRICE INCREASE |
| 2024-06-04 | P00009 | Administrative change | $0 | MODIFICATION P00009 UPDATE SECURITY CLAUSES |
| 2024-06-04 | P00008 | Option exercised | $0 | MODIFICATION P00008 EXERCISES OPTION PERIOD 3 |
| 2024-04-22 | P00007 | Change order | $0 | MODIFICATION P00007 INCREASES THE BPA RATES FOR OPTION PERIOD 2, 3 & 4 IN ACCORDANCE WITH ACQUISITION ALERT 24-02 DATED 11/15/2023 EXECUTIVE ORDER 14026 EFFECTIVE JANUARY 1, 2024. |
| 2023-08-16 | P00006 | Administrative change | $0 | ECONOMIC PRICE INCREASE |
| 2023-05-18 | P00005 | Option exercised | $0 | EXERCISE OPTION 2 |
| 2023-04-24 | P00004 | Administrative change | $0 | THE PURPOSE OF MODIFICATION P0004 TO 70FBTX21A00000003 IS TO INCORPORATE EXECUTIVE ORDER 14026 |
Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-09-30). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗