From the notice

This full maintenance contract signifies a VTE service provider (Contractor) takes total service responsibility for the equipment identified in the contract. Except those services covered in paragraph 2 of PWS, the monthly fixed price includes all inspections, maintenance, repairs, replacements, and routine and emergency service calls. Contractor shall provide service calls (routine and emergency) under the full maintenance service agreement at no additional charge. All repair work shall be done in accordance with standard commercial practices. Emergency calls are defined as calls made for services when a VTE system fails and constitutes a danger to personnel; threatens to damage properties; or threatens to disrupt activity, operations, and/or training missions. Three (3) facilities are considered to be mission critical. Mission critical facilities are located in Appendix B of PWS. The elevator mechanic may be required to respond and to assist the Aviano Air Base Fire Department in extricating trapped passengers. Contractor is required to provide a two (2) years warranty for repairs and any system implementation work executed IAW European/Italian laws and norms. The contractor will provide emergency maneuver training to the Aviano Air Base Fire Department personnel on yearly basis (once per each option year of the contract), dates and times determined within 60 days of contract start date. Potential offerors are to quote on the following line items, quotes are due to this office by: 16 November 2026 @ 16:00 hrs. Central European Time (CET).

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