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FAR and DFARS › FAR Part 8: Required Sources of Supplies and Services › Subpart 8.7

FAR 8.711 Quality complaints.

The codified text (eCFR, as of 2026-10-02). Under the Revolutionary FAR Overhaul ↗, agencies follow class deviations with new text for many parts while the formal rules go through the Federal Register: check the solicitation and your contract's clauses, which rule.

In plain English

This section explains what a using activity must do when the quality of received supplies or services is unsatisfactory. It requires notifying the supplying agency for certain supply sources, and for AbilityOne nonprofit agencies, addressing complaints to the agency with a copy to the central nonprofit agency. If problems remain unresolved, the ordering office must escalate to the central nonprofit agency and then to the Committee.

Applies to: Using activities receiving supplies or services, and ordering offices dealing with AbilityOne participating nonprofit agencies

What it requires

  • Notify the supplying agency for unsatisfactory supplies from DLA supply centers, GSA supply distribution facilities, or Department of Veterans Affairs distribution division
  • Address complaints about supplies or services from AbilityOne participating nonprofit agencies to the individual nonprofit agency involved, with a copy to the appropriate central nonprofit agency
  • If quality problems cannot be resolved by the AbilityOne participating nonprofit agency and the ordering office, the ordering office shall first contact the central nonprofit agency and then, if necessary, the Committee for resolution

Key terms: using activity · DLA supply centers · GSA supply distribution facilities · Department of Veterans Affairs distribution division · AbilityOne participating nonprofit agencies

Written by AI from this section's text. A guide, not legal advice: the text below rules.

The text

(a) When the quality of supplies or services received is unsatisfactory, the using activity shall take the following actions:

(1) For supplies received from DLA supply centers, GSA supply distribution facilities, or Department of Veterans Affairs distribution division, notify the supplying agency.

(2) For supplies or services received from AbilityOne participating nonprofit agencies, address complaints to the individual nonprofit agency involved, with a copy to the appropriate central nonprofit agency.

(b) When quality problems cannot be resolved by the AbilityOne participating nonprofit agency and the ordering office, the ordering office shall first contact the central nonprofit agency and then, if necessary, the Committee for resolution.

← 8.710 Quality of merchandise. · 8.712 Specification changes. →

Rule changes for FAR Part 8

Source: eCFR, 48 CFR chapters 1 and 2 (GPO GovInfo bulk data) ↗. Plain words for the terms: glossary.

FAR 8.711 Quality complaints · SpendQuery