Putting the award page together from the records…
Putting the award page together from the records…
THE SERVICES CONTEMPLATED UNDER THIS NEXGEN BPO INDEFINITE DELIVERY INDEFINITE QUANTITY (IDIQ) CONTRACT INCLUDES CONTACT CENTER SUPPORT AND BACK-OFFICE PROCESSING.
Up for re-bid: ends 2026-12-22. Recompete brief →
SpendQuery holds FY2023 on; earlier years are on USAspending.gov.
No subawards reported for this award. Primes report subawards of $30,000 or more; many awards have none.
3 orders worth $149.48M (current value). The largest:
14 actions since 2022-11-04. Each is a modification or amendment with the money it added or took back.
| Date | Modification | Kind | Amount | What the agency wrote |
|---|---|---|---|---|
| 2026-06-15 | P00026 | Administrative change | $0 | TO EXERCISE THE EXTENSION OF SERVICES AND AND FAR 52.222-90. |
| 2025-12-02 | P00025 | Supplemental agreement (work within scope) | $0 | TO REMOVE SECTION I-78 52.222-55 MINIMUM WAGES FOR CONTRACTOR WORKERS UNDER EXECUTIVE ORDER 14026. |
| 2025-05-15 | P00024 | Supplemental agreement (work within scope) | $0 | TO DECREASE THE PER TASK CALL AND CHAT PRICING |
| 2025-04-23 | P00023 | Supplemental agreement (work within scope) | $0 | 91003120D0001 |
| 2024-09-09 | P00022 | Supplemental agreement (work within scope) | $0 | THE PURPOSE OF MODIFICATION P00022 IS TO DELETE THE "COMMON PRICING TABLE" IN "SECTION 2.0 COMMON PRICING" IN ITS ENTIRETY AND REPLACE IT WITH AN UPDATED TABLE THAT REFLECTS THE BLS ECI ADJUSTMENT EFFECTIVE 9/1/24. |
| 2024-06-06 | P00021 | Supplemental agreement (work within scope) | $0 | THE PURPOSE OF THIS MODIFICATION IS TO ADD AND INCORPORATE WAGE DETERMINATIONS INTO THE IDIQ RETROACTIVELY TO THE INITIAL AWARD DATE OF THE IDIQ CONTRACT. |
| 2024-05-08 | P00020 | Supplemental agreement (work within scope) | $0 | ADD SECTION I-78 52.222-55 MINIMUM WAGES FOR CONTRACTOR WORKERS UNDER EXECUTIVE ORDER 14026 (JAN 2022) TO THE IDIQ CONTRACT IN ITS ENTIRETY. |
| 2024-03-12 | P00019 | Supplemental agreement (work within scope) | $0 | THE PURPOSE OF THIS MODIFICATION TO REVISE A PRICE BILLING CODE, REVISE THE SMALL BUSINESS SUBCONTRACTING GOALS, DOCUMENT THE APPLICABILITY OF EO 14026 AND REVISE A DELIVERABLE. |
| 2023-09-22 | P00018 | Administrative change | $0 | THE PURPOSE OF THIS MODIFICATION IS TO CHANGE LOCAL FSA CLAUSES. |
| 2023-06-21 | P00017 | Option exercised | $0 | THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE THE OPTIONAL ORDERING PERIOD. |
| 2023-05-31 | P00016 | Administrative change | $0 | THE PURPOSE OF THIS ADMINISTRATIVE MODIFICATION IS TO MODIFY SECTION 4.2.4 PERFORMANCE MANAGEMENT TO REFLECT THE NEW BPO PERFORMANCE MANAGEMENT FRAMEWORK AND TRAFFIC LIGHT SCORECARD, TO UPDATE TABLE 6 - FSA DELIVERABLE TABLE, AND TO REMOVE A COR. |
| 2023-04-28 | P00015 | Administrative change | $0 | THE PURPOSE OF THIS ADMINISTRATIVE MODIFICATION IS TO REMOVE THE DELIVERABLE FOR HARD TOKENS UNDER DELIVERABLE 10 SECURITY DOCUMENTATION POST ATO, IN TABLE 6 FSA DELIVERABLE TABLE. |
| 2023-04-12 | P00014 | Supplemental agreement (work within scope) | $0 | THE PURPOSE OF THIS ADMINISTRATIVE MODIFICATION IS TO DELETE AND REPLACE THE COMMON PRICING TABLES, UPDATE THE HOURS OF OPERATION FOR THE CONTACT CENTER, PROVIDE AN UPDATED 2023 HOLIDAY SCHEDULE, AND REVISE TWO SLAS IN THE IDIQ CONTRACT. |
| 2022-11-04 | P00013 | Administrative change | $0 | THE PURPOSE OF THIS MODIFICATION IS TO INCORPORATE DEPARTMENT OF EDUCATION ACQUISITION REGULATION -EDAR- CLAUSE 3452.232-72 - LIMITATION OF GOVERNMENT'S OBLIGATION (JUN 2022) (DEVIATION) TO THIS IDIQ CONTRACT BY REFERENCE. |
Source: USAspending.gov prime award transactions and FSRS subaward reports, as loaded by SpendQuery (data as of 2026-10-21). Amounts are obligations (money committed), not outlays. The official record on USAspending.gov ↗