SpendQueryBeta

Industry · NAICS 561421

Telephone Answering Services

Open notices · Coming up for re-bid · Who wins this work · Typical award sizes

Money by year

  • FY2023$154.75M
  • FY2024$250.92M
  • FY2025$276.90M
  • FY2026$39.70M

Obligations (money committed) in prime awards, from USAspending.gov.

Agencies buying it, FY2025

  1. Department of State $246.58M
  2. Department of Veterans Affairs $19.19M
  3. Department of Defense $10.31M
  4. Department of the Treasury $7.41M
  5. Department of Transportation $1.87M
  6. Department of Justice $943.0K
  7. Department of Agriculture $513.8K
  8. Department of the Interior $228.5K

Offices buying the most, FY2025

  1. Acquisitions - Aqm Momentum $244.68M
  2. Taxpayer Focused Support $6.86M
  3. 242-Network Contract Office 02 (36C242) $5.74M
  4. 249-Network Contract Office 9 (36C249) $3.18M
  5. 256-Network Contract Office 16 (36C256) $2.96M
  6. Fa4452 763 Ess $2.88M
  7. W40M MRC0 West $2.86M
  8. W6QM Micc-Ft Benning $2.16M

Companies winning it, FY2025

  1. Peckham Vocational Industries, Inc. $244.68M
  2. National Telecommuting Institute, Inc. $6.86M
  3. Innovation at Work Inc $5.31M
  4. Magellan Solutions USA Inc. $3.50M
  5. Bobby Dodd Institute, Inc. $3.06M
  6. Newview Oklahoma, Inc. $2.88M
  7. Ivyhill Technologies LLC $2.86M
  8. Central Association for the Blind, Inc. $2.44M
  9. Employment Source Inc $2.00M
  10. Miscellaneous Foreign Awardees $1.59M

Where the work is, FY2025

  1. District of Columbia $246.75M
  2. Massachusetts $7.20M
  3. California $6.53M
  4. New York $4.31M
  5. Georgia $2.86M
  6. Tennessee $1.91M
  7. (outside the US) $1.89M
  8. Maryland $1.70M

Contracts ending in the next 12 months

18 contracts, $966.04M with options. The largest:

ContractIncumbentEndsValue with options
W911SF23C0002
E911 DISPATCH SERVICES
Bobby Dodd Institute, Inc.2026-10-31$11.43M
2043FY26C00014
MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE.
National Telecommuting Institute, Inc.2026-12-31$27.80M
36C24926C0019
TELEPHONE OPERATOR SERVICES
Central Association for the Blind, Inc.2026-12-31$3.27M
36C25622P0016
SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC.
Innovation at Work Inc2027-03-31$4.46M
36C24722P0596
SWOTCHBOARD OPERATOR SERVICES
Innovation at Work Inc2027-03-31$2.96M
2031JW22C00006
OCC OMBUDSMAN CALL CENTER
Magellan Solutions USA Inc.2027-03-31$2.66M
36C25625P0854
SWITCHBOARD SERVICES
Career Management Associates of Iowa, LLC2027-03-31$1.26M
36C24426P0426
PHONE ANSWERING SERVICES AT ERIE VAMC EO 14398
Innovation at Work Inc2027-03-31$1.16M
36C24725P0629
TELEPHONE ANSWERING SERVICES
Innovation at Work Inc2027-04-30$3.84M
36C24226P0770
NORTHPORT SWITCHBOARD SERVICES
Innovation at Work Inc2027-07-22$1.89M

All of them, with filters →

Open notices

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From USAspending.gov prime awards and SAM.gov notices. Sources and limits