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FAR and DFARS › FAR Part 11: Describing Agency Needs › Subpart 11.2

FAR 11.203 Customer satisfaction.

The codified text (eCFR, as of 2026-10-02). Under the Revolutionary FAR Overhaul ↗, agencies follow class deviations with new text for many parts while the formal rules go through the Federal Register: check the solicitation and your contract's clauses, which rule.

In plain English

This section requires acquisition organizations to talk with their customers to check how well the requirements document captures the customer's needs and to gather suggestions for fixes. It also says agencies may, when practical, let affected industry comment on the requirements documents. For contractors, this matters because industry input on requirements may be invited, though it is not guaranteed.

Applies to: Acquisition organizations (and, for the optional comment opportunity, affected industry)

What it requires

  • Communicate with customers to determine how well the requirements document reflects the customer's needs
  • Obtain suggestions for corrective actions from customers

Key terms: requirements document · customer · corrective actions · affected industry

Written by AI from this section's text. A guide, not legal advice: the text below rules.

The text

Acquisition organizations shall communicate with customers to determine how well the requirements document reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable, the agency may provide affected industry an opportunity to comment on the requirements documents.

← 11.202 Maintenance of standardization documents. · 11.204 Solicitation provisions. →

Rule changes for FAR Part 11

Source: eCFR, 48 CFR chapters 1 and 2 (GPO GovInfo bulk data) ↗. Plain words for the terms: glossary.

FAR 11.203 Customer satisfaction · SpendQuery