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48 CFR · Federal Acquisition Regulation and Defense supplement

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The codified text (eCFR, as of 2026-10-02). Under the Revolutionary FAR Overhaul ↗, agencies follow class deviations with new text for many parts while the formal rules go through the Federal Register: check the solicitation and your contract's clauses, which rule.

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76 sections with “customer”: the first 40

  • DFARS 225.7304 FMS customer involvement.
    (a) FMS customers may request that a defense article or defense service be obtained from a particular contractor. In such cases, FAR 6.302-4 provides authority to contract without full and open competition. The FMS customer may also request…
  • FAR 11.203 Customer satisfaction.
    Acquisition organizations shall communicate with customers to determine how well the requirements document reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable, the agency may provide affected…
  • DFARS 225.7303-1 Contractor sales to other foreign customers.
    …e contractor has made sales of the item required for the foreign military sale to foreign customers under comparable conditions, including quantity and delivery, price the FMS contract in accordance with FAR part 15.
  • FAR 22.1003-4 Administrative limitations, variations, tolerances, and exemptions.
    …ufacturer or the contractor, is either published or otherwise available for inspection by customers, and states prices at which sales currently, or were last, made to a significant number of buyers constituting the general public. (B) An e…
  • DFARS 215.404-1 Proposal analysis techniques.
    … submitted by the offeror of recent purchase prices paid by the Government and commercial customers for the same or similar commercial products or commercial services under comparable terms and conditions in establishing price reasonablenes…
  • DFARS 225.7303-2 Cost of doing business with a foreign government or an international organization.
    …ion see 225.7306. (i) An offset agreement is the contractual arrangement between the FMS customer and the U.S. defense contractor that identifies the offset obligation imposed by the FMS customer that has been accepted by the U.S. defense …
  • DFARS 234.7002 Policy.
    …mmercial products under comparable terms and conditions by both Government and commercial customers and the terms and conditions of such sales; or (ii) If the contracting officer determines that the offeror cannot provide or give access to…
  • DFARS 252.215-7010 Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data.
    …ntractor in its business operations. (3) If the Offeror redacts data that identifies the customer (see DFARS 234.7002(e)(2)), then the Offeror shall include, for each sale, the following signed statement with the data submitted: “By submi…
  • FAR 1.102 Statement of guiding principles for the Federal Acquisition System.
    …quisition System is to deliver on a timely basis the best value product or service to the customer, while maintaining the public's trust and fulfilling public policy objectives. Participants in the acquisition process should work together a…
  • FAR 1.102-2 Performance standards.
    (a) Satisfy the customer in terms of cost, quality, and timeliness of the delivered product or service. (1) The principal customers for the product or service provided by the System are the users and line managers, acting on behalf of the A…
  • FAR 31.205-38 Selling costs.
    …(5) Direct selling. Direct selling efforts are those acts or actions to induce particular customers to purchase particular products or services of the contractor. Direct selling is characterized by person-to-person contact and includes such…
  • FAR 31.205-1 Public relations and advertising costs.
    … The term public relations includes activities associated with areas such as advertising, customer relations, etc. (b) Advertising means the use of media to promote the sale of products or services and to accomplish the activities referred…
  • FAR 52.212-3 Offeror Representations and Certifications—Commercial Products and Commercial Services.
    …d for these employees and equivalent employees servicing the same equipment of commercial customers. □ (2) Certain services as described in FAR 22.1003-4(d)(1). The offeror □ does □ does not certify that— (i) The services under the contra…
  • FAR 52.222-52 Exemption From Application of the Service Contract Labor Standards to Contracts for Certain Services—Certification.
    …— (1) The services under the contract are offered and sold regularly to non-Governmental customers, and are provided by the offeror (or subcontractor in the case of an exempt subcontract) to the general public in substantial quantities in …
  • FAR 52.222-53 Exemption From Application of the Service Contract Labor Standards to Contracts for Certain Services—Requirements.
    … (a) The services under this contract are offered and sold regularly to non-Governmental customers, and are provided by the Contractor to the general public in substantial quantities in the course of normal business operations. (b) The co…
  • FAR 52.246-26 Reporting Nonconforming Items.
    …gh inspection, testing, record review, or notification from another source (e.g., seller, customer, third party) that any end item, component, subassembly, part, or material contained in supplies purchased by the Contractor for delivery to,…
  • FAR 2.101 Definitions.
    … the manufacturer or vendor, is either published or otherwise available for inspection by customers, and states prices at which sales are currently, or were last, made to a significant number of buyers constituting the general public; and …
  • FAR 3.103-2 Evaluating the certification.
    …ems being acquired by the Government. (ii) The fact that a firm has informed prospective customers of proposed or pending publication of new or revised price lists for items being acquired by the Government. (iii) The fact that a firm has…
  • FAR 4.2101 Definitions.
    …her's network to hand off traffic where it is ultimately delivered (e.g., connection of a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources. Reasonable inquiry means an i…
  • FAR 7.403 General Services Administration assistance and OMB guidance.
    …assistance and guidance, agencies may— (1) Request information from the GSA FAS National Customer Service Center by phone at 1-800-488-3111 or by email at [email protected]; and (2) See GSA website, Schedule 51 V Hardware Super…
  • FAR 10.002 Procedures.
    …y practices regarding customizing, modifying or tailoring of products of services to meet customer needs and associated costs; (iii) Customary practices, including warranty, buyer financing, discounts, contract type considering the nature …
  • FAR 22.1304 Procedures.
    …www.dol.gov/vets/vets4212.htm under “Filing Verification”; and (b) Contact the VETS-4212 customer support via email at [email protected] for confirmation, if the proposed contractor represents that it has submitted the VETS-…
  • FAR 42.1501 General.
    …rative aspects of performance; (4) Reasonable and cooperative behavior and commitment to customer satisfaction; (5) Complying with the requirements of the small business subcontracting plan (see 19.705-7(b)), including favorable considera…
  • FAR 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.
    …her's network to hand off traffic where it is ultimately delivered (e.g., connection of a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources. Reasonable inquiry means an i…
  • FAR 52.222-48 Exemption From Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Certification.
    …manufacturer or the offeror, is either published or otherwise available for inspection by customers, and states prices at which sales currently, or were last, made to a significant number of buyers constituting the general public. (ii) An …
  • FAR 52.222-51 Exemption From Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements.
    …ufacturer or the Contractor, is either published or otherwise available for inspection by customers, and states prices at which sales currently, or were last, made to a significant number of buyers constituting the general public. (2) An “…
  • FAR 52.241-9 Connection Charge.
    …s contract but after completion of the facilities provided for in this clause, serves any customer other than the Government (regardless of whether the Government is being served simultaneously, intermittently, or not at all) by means of th…
  • DFARS 202.101 Definitions.
    …a condition of a foreign military sale, the contractor may require or agree to permit the customer to produce in its country certain components or subsystems of the item being sold. Generally, direct offsets must be performed within a speci…
  • DFARS 225.7003-3 Exceptions.
    …l, in the required form, for use in the production of fasteners for sale to DoD and other customers, that is not less than 50 percent of the total amount of the specialty metal that the manufacturer will purchase to carry out the production…
  • DFARS 225.7303-4 Contingent fees.
    …le cost under the contract, unless the contractor identifies the payments and the foreign customer approves the payments in writing before contract award (see 225.7307(a)). (2) For FMS to countries not listed in paragraph (b)(1) of this su…
  • DFARS 228.370-2 General.
    …itary sales (FMS) contracts at 228.371(b)(1)(iii) only applies to FMS cases where the FMS customer has explicitly refused assumption of risk of loss. If the FMS customer has accepted the standard Letter of Offer and Acceptance Standard Term…
  • DFARS 228.371 Additional clauses.
    …i) That are awarded for purchase under FAR part 12 procedures; (iii) For which a non-DoD customer (including an FMS customer per 225.7305) has decided to allow the use of commercial insurance or other self-insurance; (iv) For commercial d…
  • DFARS 232.072-3 Cash flow forecasts.
    … manufacturing and production schedules; (6) Estimated amounts and timing of billings to customers (including progress payments), and customer payments; (7) Estimated amounts and timing of cash receipts from lenders or other credit source…
  • DFARS 252.215-7014 Exception from Certified Cost or Pricing Data Requirements for Foreign Military Sales Indirect Offsets.
    …a condition of a foreign military sale, the contractor may require or agree to permit the customer to produce in its country certain components or subsystems of the item being sold. Generally, direct offsets must be performed within a speci…
  • DFARS 252.225-7009 Restriction on Acquisition of Certain Articles Containing Specialty Metals.
    …m, for use in the production of fasteners for sale to the Department of Defense and other customers, that is not less than 50 percent of the total amount of the specialty metal that it will purchase to carry out the production of such faste…
  • FAR 1.102-1 Discussion.
    …le for making acquisition decisions that deliver the best value product or service to the customer. Best value must be viewed from a broad perspective and is achieved by balancing the many competing interests in the System. The result is a …
  • FAR 1.102-4 Acquisition team.
    …Principles is to ensure that participants in the System are identified—beginning with the customer and ending with the contractor of the product or service. By identifying the team members in this manner, teamwork, unity of purpose, and ope…
  • FAR 6.302-5 Authorized or required by statute.
    …lar facilities. Ordinarily, these purchases will involve articles desired or preferred by customers of the selling activities (but see 6.301(d)).
  • FAR 8.401 Definitions.
    … of eligible ordering activities is available at http://www.gsa.gov/schedules (click “For Customers Ordering from Schedules” and then “Eligibility to Use GSA Sources”). Multiple Award Schedule (MAS) means contracts awarded by GSA or the De…
  • FAR 8.402 General.
    …lobal Supply System, a GSA wholesale supply source, formerly known as “GSA Stock” or the “Customer Supply Center.” FAR subpart 8.4 is not applicable to orders placed through the GSA Global Supply System.) Ordering activities may access GSA …

FAR (chapter 1)

DFARS (chapter 2, Defense)

Source: eCFR, 48 CFR chapters 1 and 2 (GPO GovInfo bulk data) ↗. Rule changes in progress: FAR, DFARS. Terms: glossary.