Call center government contracts
In fiscal year 2026, federal agencies obligated $769.14M on call center contracts so far (Defense contracts arrive about 90 days late, so the year's total is still rising). Department of Health and Human Services bought the most, followed by Department of Veterans Affairs. No call center notices are open on SAM.gov right now, and 24 contracts worth $6.99B with options end in the next 12 months.
Contact centers answering the public for programs such as Medicare, federal student aid and the census, plus help desks and telemarketing services.
Set-asides: at least 3% of FY2026's call center contract dollars ($26.13M) went through contracts set aside for small businesses, most through small business and 8(a) set-asides. Many orders under larger contracts carry no set-aside code, so this counts only what is reported. How set-asides work →
Open notices
None open right now. Set an alert for the next one.
Agencies buying call center work, FY2026
- Department of Health and Human Services $702.64M
- Department of Veterans Affairs $29.78M
- Department of Defense $27.40M
- Department of the Treasury $24.44M
- Department of Energy $5.70M
- Department of Justice $5.32M
- General Services Administration $4.84M
- Department of Housing and Urban Development $4.00M
Companies winning it, FY2026
- Maximus, Inc. $681.05M
- Bowen Consulting Group, Inc., the $29.69M
- Kech Inc $18.38M
- Fred Hutchinson Cancer Center $9.53M
- Strategic Data Systems, Inc. $7.93M
- Leidos Holdings, Inc. $3.84M
- Edgewater Federal Solutions, Inc. $3.09M
- Peckham Vocational Industries, Inc. $2.94M
- CACI International Inc $2.09M
- Malmar LLC $1.77M
Where the work is, FY2026
- Virginia $696.29M
- Maryland $16.86M
- Kentucky $15.93M
- District of Columbia $11.60M
- Washington $9.54M
- Tennessee $8.03M
- West Virginia $5.40M
- Maine $1.53M
- Texas $1.38M
- Alaska $908.2K
Money by year
Obligations (money committed) in prime awards, from USAspending.gov.
Contracts ending in the next 12 months
24 contracts, $6.99B with options. The largest:
| Contract | Incumbent | Ends | Value with options |
|---|---|---|---|
| 89303025FET000019 CALL ORDER FOR ENERGY CENTER 2.5 UNDER THE MAXIMUS FEDERAL SERVICES, INC BPA 89303024AET00003. | Maximus Federal Services, Inc. | 2026-12-31 | $3.82M |
| 15F06726F0000006 CALL CENTER SERVICES | Kech Inc | 2027-01-29 | $17.61M |
| 89303025FET000020 CALL ORDER FOR INFINITY APPLICATION SERVICES UNDER THE MAXIMUS FEDERAL SERVICES, INC BPA 89303024AET00003. | Maximus Federal Services, Inc. | 2027-02-04 | $11.34M |
| 36C10X25C0002 BRIDGE CONTRACT FOR CONTACT CENTER STAFFING SUPPORT | Bowen Consulting Group, Inc., the | 2027-02-05 | $61.30M |
| N0018922C0002 HUMAN RESOURCES BENEFITS CONTACT CENTER | Lbo Technology LLC | 2027-02-28 | $7.28M |
| 75D30125F00212 PROJECT TITLE: CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) NATIONAL CENTER FOR IMMUNIZATION AND RESPIRATORY DISEASES (NCIRD) VACCINE ORDER MANAGEMENT CONTACT CENTER OPERATIONS. | Maximus Federal Services, Inc. | 2027-03-22 | $9.94M |
| 47QACA26F0241 OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES | Maximus Federal Services, Inc. | 2027-03-31 | $23.31M |
| 140D0425P0059 PIPELINE ASSESSMENT GROUP (PAG) CONTACT SUPPORT SERVICES PEACE CORPS / OFFICE OF VOLUNTEER RECRUITMENT AND SELECTION SERVICES | BD2, LLC | 2027-04-06 | $3.02M |
| 70T01023F5600N001 TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES. | Kech Inc | 2027-04-14 | $52.78M |
| 75N91025C00008 THE NATIONAL CANCER INSTITUTE'S (NCI) CANCER INFORMATION SERVICE (CIS) IS AN EXISTING AND ESTABLISHED CRITICAL COMPONENT OF HEALTHCARE DELIVERY, PARTICULARLY IN FACILITATING PUBLIC ACCESS TO CLINICAL TRIALS. ESTABLISHED UNDER THE NATIONAL CANCER | Fred Hutchinson Cancer Center | 2027-04-30 | $49.93M |
How the government buys call center work
- Large public contact centers are held by a few big firms; small businesses win smaller agency help lines and subcontracts.
- Staff handling personal data need background checks, and centers must meet federal privacy and accessibility rules.
Industry codes
Federal contracts are filed under NAICS industry codes. This page counts this one; each has its own page with every office that buys it and the newest awards.
- NAICS 561422 Telemarketing Bureaus and Other Contact Centers · SBA small business size standard: Average annual receipts of $25.50 million or less
Getting started
- Register in SAM.gov, the step before any federal award.
- How small-business set-asides work and whether you count as small.
- How to read a SAM.gov notice and decide whether to bid.
- Get new call center notices by email when they are posted.
Related lines of work
From USAspending.gov prime awards (obligations: money committed) and SAM.gov notices, updated daily. Sources and limits